Frequently Asked Questions

Quick answers about RETROGEMA products, sizing, UK delivery, made-to-order fulfilment and returns. If you still need help, email support@retrogema.co.uk.

What is RETROGEMA?

RETROGEMA is a UK-based retro gaming streetwear brand creating original arcade-inspired clothing and accessories. The designs draw on 80s and 90s gaming culture, Japanese arcades, pixel art, CRT screens and cartridge-era graphics.

What products do you sell?

The collection includes retro gaming T-shirts, hoodies, headwear and accessories designed for grown-up gamers, collectors and nostalgia fans. Browse the full retro gaming clothing collection.

Where does RETROGEMA deliver?

RETROGEMA currently delivers within the United Kingdom only. International shipping may be introduced in the future. See the shipping information for current details.

How long does delivery take?

Most orders take 2–5 business days to produce. UK shipping after fulfilment is usually around two business days, giving an estimated total of approximately 4–7 business days. These are estimates and may vary during busy periods.

Are RETROGEMA products made to order?

Yes. Products are created after an order is placed through RETROGEMA’s fulfilment partner. Making items on demand helps reduce overproduction, but it also means the order needs production time before dispatch.

How do I choose the right size?

Check the measurements and fit information in the RETROGEMA size guide before ordering. Product fits can vary, particularly between standard and oversized garments.

Can I return or exchange an item?

Because products are made to order, RETROGEMA does not usually accept returns or exchanges for a change of mind, an incorrect size choice, or the wrong colour or style. This does not affect your legal rights if an item is faulty, damaged, misprinted, misdescribed or incorrect. Read the full returns policy.

What should I do if my order is damaged or incorrect?

Email support@retrogema.co.uk as soon as possible with your order number, a description of the issue, and clear photographs. Order issues should be reported within 30 days of receiving the item.

Will I receive tracking information?

When tracking is available, it will be included in the dispatch confirmation email after the order has been produced and shipped. Tracking may take a little time to update after dispatch.