Last updated: 29th April 2026
RETROGEMA respects your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, contact us, or sign up for marketing updates.
RETROGEMA is operated by Simon Bartholomew trading as RETROGEMA.
For privacy questions or data requests, contact us at:
support@retrogema.co.uk
1. Who we are
RETROGEMA is a UK-based online clothing and accessories store selling retro gaming-inspired apparel and products.
Our website runs on WordPress and WooCommerce. Orders are fulfilled using Printful, our print-on-demand fulfilment partner.
For data protection purposes, Simon Bartholomew trading as RETROGEMA is the data controller for the personal information collected through this website.
2. What personal information we collect
We may collect the following information when you use our website:
- Name
- Email address
- Billing address
- Shipping address
- Phone number
- Account login details
- Order history
- Payment and transaction information
- Newsletter and marketing preferences
- Customer service messages
- Product reviews or comments
- IP address
- Browser, device and technical information
- Cookie and website usage information
We do not directly store your full payment card details. Payments are processed securely by our payment providers.
3. How we collect your information
We collect personal information when you:
- Place an order
- Create a customer account
- Contact us for support
- Subscribe to our newsletter or marketing updates
- Leave a product review or comment
- Use our website
- Accept or manage cookies
- Interact with checkout, account or shopping cart features
Some information is provided directly by you. Other information, such as IP address, browser type and cookie data, may be collected automatically when you use the website.
4. How we use your personal information
We use your personal information to:
- Process and fulfil your orders
- Take payment and manage transactions
- Send order confirmations, updates and delivery information
- Create and manage your customer account
- Provide customer support
- Handle returns, refunds, replacements and order issues
- Share order details with Printful so your products can be printed, packed and shipped
- Send marketing emails where you have opted in
- Improve our website, products and customer experience
- Manage product reviews, comments and customer feedback
- Prevent fraud and protect the security of our website
- Keep records for tax, accounting and legal purposes
- Comply with legal obligations
5. Our lawful bases for using your information
Under UK data protection law, we need a lawful basis to use your personal information.
We rely on the following lawful bases:
Contract
We use your information to process and fulfil your order, manage your account, provide customer service and deliver products you have purchased.
Legal obligation
We may need to keep certain order and transaction records for tax, accounting, legal and regulatory reasons.
Consent
We rely on your consent for optional marketing emails and non-essential cookies where required.
Legitimate interests
We may use your information where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include website security, fraud prevention, improving our services, responding to enquiries and maintaining basic business records.
6. Payments
Payments on our website are processed through third-party payment providers, including:
- PayPal
- WooPayments
These providers process your payment information securely. We do not directly store your full card details.
Payment providers may collect and process your personal information in accordance with their own privacy policies.
7. Printful fulfilment
We use Printful to print, pack and ship our products.
When you place an order, we share the information needed to fulfil that order with Printful. This may include:
- Your name
- Shipping address
- Email address
- Phone number, if required for delivery
- Details of the products ordered
- Order reference information
Printful uses this information to produce and deliver your order, handle fulfilment-related issues and provide shipping services.
8. Customer accounts
You may create a customer account on our website.
If you create an account, we store the information needed to manage that account, including your name, email address, login details, saved addresses and order history.
You are responsible for keeping your login details secure. Please contact us if you believe your account has been accessed without permission.
9. Marketing emails
If you sign up to receive emails from us, we may send you updates about new products, offers, launches and RETROGEMA news.
At the moment, marketing emails are managed through WordPress/WooCommerce.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails, where available, or by contacting us at:
support@retrogema.co.uk
We will not sell your personal information to third-party marketers.
10. Cookies and similar technologies
Our website uses cookies and similar technologies to make the site work properly, improve performance and understand how visitors use the website.
Cookies may be used for:
- Shopping cart and checkout functions
- Customer login and account features
- Security
- Website preferences
- Analytics and performance
- Cookie consent management
Some cookies are essential for the website to work. Others are optional and will only be used where required with your consent.
We use a cookie consent banner so you can manage your cookie preferences.
You can also control cookies through your browser settings. Blocking some cookies may affect how the website works, especially checkout, cart and account features.
11. Analytics and search tools
We currently use Google Search Console to help us understand how our website appears in Google Search and to monitor search performance.
Google Search Console does not provide us with personally identifying visitor profiles, but Google may process technical and usage information in accordance with its own policies.
If we add analytics, advertising pixels or tracking tools in future, we will update this Privacy Policy and cookie information where required.
12. Who we share your information with
We only share personal information where necessary to run our website, fulfil orders, provide services, comply with the law or protect our business.
We may share information with:
- WooCommerce/WordPress service providers
- Printful for order fulfilment
- Payment providers such as PayPal and WooPayments
- Delivery and shipping providers
- Website hosting and technical service providers
- Email and communication tools
- Professional advisers, such as accountants or legal advisers
- Authorities or regulators where legally required
We do not sell your personal information.
13. International data transfers
Some of our service providers may process personal information outside the UK.
Where personal information is transferred internationally, we expect our providers to use appropriate safeguards, such as recognised transfer mechanisms, contractual protections or other lawful safeguards required by data protection law.
14. How long we keep your information
We only keep personal information for as long as necessary.
As a general guide:
- Order and transaction records may be kept for up to 6 years for tax, accounting and legal reasons.
- Customer account data is kept while your account remains active, unless you ask us to delete it.
- Marketing preferences are kept until you unsubscribe or ask us to delete them.
- Customer service messages are kept for as long as needed to deal with your enquiry and maintain reasonable business records.
- Cookie consent records may be kept for a reasonable period to show your preferences.
- Reviews and comments may remain visible unless you ask us to remove them, where legally appropriate.
We may keep some information longer if required by law, to resolve disputes, prevent fraud or enforce our terms.
15. How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
This includes using secure website systems, payment providers, account controls and appropriate access restrictions.
No website or online service can guarantee complete security, but we take privacy and protection seriously.
16. Children and younger customers
RETROGEMA products are suitable for all ages, but our website is not specifically aimed at children.
If you are under 16, please ask a parent or guardian before creating an account, placing an order or providing personal information.
We do not knowingly collect personal information from children without appropriate permission. If you believe a child has provided us with personal information without permission, please contact us.
17. Your data protection rights
Under UK data protection law, you have rights over your personal information.
These may include the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Withdraw consent where we rely on consent
- Ask for a copy of your information in a portable format
- Complain to the UK Information Commissioner’s Office
To make a request, contact us at:
support@retrogema.co.uk
We may need to verify your identity before responding.
18. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office, the UK regulator for data protection.
Website: ico.org.uk
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, especially if we add new website features, payment options, marketing tools, analytics services or fulfilment partners.
The latest version will always be available on our website.
20. Contact us
For privacy questions, data requests or concerns, contact:
Simon Bartholomew trading as RETROGEMA
Email: support@retrogema.co.uk